Contact Us
Need help? We're here for you!
When contacting support, please include:
- Your device model and iOS version
- App version
- Detailed description of the issue
- Screenshots (if applicable)
Frequently Asked Questions
How do I restore my subscription?
Open the app and tap "Restore Purchases" on the subscription screen. This will check Apple's servers and restore any active subscriptions linked to your Apple ID.
Why can't I access premium features?
Make sure you have an active subscription. Try restoring your purchases if you've already subscribed. If the issue persists, contact our support team.
Are my photos stored on your servers?
No! Clean Gallery processes everything locally on your device. Your photos never leave your phone, ensuring complete privacy and security.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > [Your Name] > Subscriptions > Clean Gallery, then tap "Cancel Subscription". You'll retain access until the current billing period ends.
What's the difference between monthly and yearly plans?
Both plans unlock all premium features. The yearly plan ($39.99/year) saves you 33% compared to monthly ($4.99/month × 12 = $59.88/year).
Can I use the app on multiple devices?
Yes! Your subscription is linked to your Apple ID and works across all your iOS devices. Just restore purchases on each device.
How do the filters work?
Clean Gallery analyzes photo metadata and characteristics to identify screenshots, selfies, duplicates, and more. All analysis happens on your device using iOS's native photo library features.
Is there a free trial?
The app is free to download with limited features. You can try the core swipe functionality before subscribing for unlimited access and premium filters.
